Breakups and Love Privacy Notice

My contact details 

Name: Holly

E-mail:hol@breakupsandlove.com 

The type of personal information I collect: 

I currently collect and process the following information:

  • Personal identifiers, contacts and characteristics: Name, email address, phone number (applicable if attending a self care session)

  • Record of your agreement to my TCs on booking (for Self Care Sessions)

How I get the personal information and why I have it:

Most of the personal information I process is provided to me directly by you for one of the following reasons:

  • Because you signed up to a Self Care Session via my scheduler

  • Because you’ve signed up to a group session via my website/social media channels/Linktree

  • Because you signed up to a 1:1 session with me

  • Because you made payment to me for any of the above (via my Stripe or Paypal accounts)

  • Because you opted in to my emailing list via social media/my website (www.breakupsandlove.com formerly www.holjaskolka.com)

I use the information that you have provided in order to:

  • Keep you posted about Self Care Sessions (if applicable)

  • (if you provided your phone number for a self care session, this is used as a last resort if I am to cancel a session that you are attending at last minute and I need to let you know)

  • Send you my e-newsletter (booking in with me automatically adds you on, but you can unsubscribe at any time)

  • Send you relevant information about an event you have signed up to

I do not share your personal information

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting me on hol@breakupsandlove.com or unsubscribing using the function in any of my e-newlsetters

How your personal information is stored:

Your information is securely stored on my email automation account (Flodesk), within Google Workspace if I have emailed you via there, and within my scheduler account (Acuity/Squarespace). If you have made payment to me, your information is stored within Stripe or Paypal. Or within my business bank account (Monzo). 

For the above organisations/systems I use, please see their privacy policies for more information.

For Self Care sessions, I keep names, email addresses and record of your agreement to my class TCs for 7 years from the last time you engage. I will then dispose of your information by removing it from my accounts. 

In my e-newsletter, I will keep sending you my updates unless you remove yourself from my list by unsubscribing. The same for online sessions. You can unsubscribe/opt out from these at any time. You can do this at the bottom of the email by clicking ‘unsubscribe’ or email me directly and I will remove you manually.

Your data protection rights:

Under data protection law, you have rights including:

Your right of access - You have the right to ask me for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [insert email address, phone number and or postal address] if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to me at hol@breakupsandlove.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk